Returns & Exchanges

For all Returns & Exchanges, please fill in and send the Return & Exchange Form within 3 weeks from date of delivery (or 60 days for International Orders).

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All goods returned to us have to be in their original packaging, unused, unworn and unwashed with all labels and tags intact.

All return delivery charges are the responsibility of the Purchaser (unless goods are faulty or not as ordered).

We will credit your original method of payment, excluding postage fee (unless goods are faulty or not as ordered).

Please note that we are not responsible for any merchandise that is damaged or lost en route to us. For this reason, please be sure to pack the item(s) you wish to return and exchange carefully and send the package by a prepaid, insured and traceable method.

Please fill in the Returns & Exchange form and send it together with the Original Receipt & item(s) to return/exchange to the following address:

    Lilaque Pty Ltd
    P.O.Box 598
    Balwyn VIC 3103
    Australia

**Sale items cannot be exchanged or returned**

Exchange/Re-delivery Charges

We are happy to exchange any items for another colour or size (subject to availability).

For all Exchanges within Australia, re-delivery charge is $5.00. For all other International exchanges, please look at the following table for re-delivery charges.

	New Zealand	Asia Pacific	USA/Canada/ Middle East	Rest of the world
International Air Mail	AUD 25.50	AUD 32.40	AUD 39.30	AUD 49.50

Processing Time

Depending on the postage method you have chosen, some of your packages will take up to 2 weeks to reach us. We endeavour to process all Returns & Exchanges within 48 hours of receipt. Please allow1-2 billing cycles for all credit card refunds to appear on your statement.

For all enquiries, please contact us via the Contact Us form .